Hi all.
I started using Swagbucks around 3 weeks ago - and I've got to the point where I'd like to cash out my first reward via paypal. However - when I tried to cash out - I was told that I couldn't because my email for my Swagbucks account isn' t the same email I use for my paypal account - which is ridiculous - as I have used many survey apps/sites, and I always use a two different emails for my account and paypal - and it's never been an issue before with any other apps/sites.
Users are supposed to be able to change their email address in their account settings - however - I've tried this several times, and even though it says that my settings have been changed and I keep having a confirmation email sent out to me to confirm the changes - the changes are not being made, so my email address for my account is staying the same.
To contact Swagbucks customer support - you either need to have a Facebook account (which I don't), or you can send them a message via a form on their site, using a "ticket system".
I have tried to contact Swagbucks 3 times, explaining the issue - and each time, I first receive the generic automated "we've got your message and we'll get back to you" email (which is to be expected of course) - but then, when I get the "real" reply back from them later (the one that's actually supposed to be a human dealing with the issue) it's infact a copied and pasted response that doesn't help me at all, and simply recommends that I change my email in my accounts settings, and if that doesn't work - then I should "get back to them" so they can fix it for me ........ but each time I message them explaining that the function in the settings to change my email isn't working, I just get that same stupid email back saying I should "get back to them" so they can deal with the problem and fix it for me.
This is starting to really irritate me now - as it appears as though Swagbucks don't answer their users at all, and all the time and effort I put into my reward could have been for nothing.
Are there any other Swagbuck users here who have had similar problems contacting them? How can I contact them to fix this if there's no humans reading their messages?