Hi guys,
Sorry for the poor communication on our side. Most people don't have to claim payments but some people do (it depends on their PayPal settings). We added that message as it's a massive pain on our side if the payments go unclaimed as we have to individually reactivate the payments...
Hi everyone,
Just a quick note to address some concerns raised here:
Falanouc bouboumum We don't normally block accounts or ask for IDs for only for being abroad. There normally has to be several reasons for an account to be flagged for ID verification. Normally these include inconsistent...
Hi everyone,
I just want to personally apologise to everyone for all of the hassle we've been having with the performance of the website. We know that this is incredibly frustrating.
We hope that the maintenance we did yesterday will improve things somewhat but there's no magic bullet...
Hi all,
The account review issue should be sorted now. :D It was down to a silly mistake in a new auto-filter we're trying. Sorry about that! :-\
If anyone can still see the message please ping us!
Thanks,
P
Hi guys,
Looks like our auto-reviewing system has gone a little haywire - sorry! We'll take a look and have this sorted ASAP - I'm sure there's nothing to worry about and we'll send your pending payments shortly.
If you cash out below £20 then you just get the normal PayPal fees. This is normally no more than 3.4% + 20p for transfers within the UK. Outside of the UK you also get a fee for the currency conversion (but this happens no matter what you cash out at). You can find out more on the PayPal...
Glad to hear. :)
Topaz sorry to hear you're not getting studies. Happy to take a look at your account but I'm sure some will come through soon, we haven't had any posted yet this morning.
Hi guys,
The unknown eligibility issue should now be solved. Please let us know if you continue to see it.
Mer0176 let me know if you continue to have a problem accessing the study.
Sorry guys,
Can't seem to win here :-\
Can someone ping me directly @ phelim@prolific.ac with a participant ID and a link to a study they're seeing as Unknown. Difficult to look into without specifics.
P
amandamartin1981 That should have been a temporary problem as I fiddled with the site - sorry! You should see either eligible or ineligible now.
https://www.prolific.ac/studies/5565e1a9fdf99b59f82f6cbb
Unfortunately, it's now full. I hope you snuck in there!
Hi guys,
Thanks for sticking with us as we deal with the issues that have arisen the last few days.
We're working flat out trying to iron out the problems. We think we've made some progress and have made changes to the site tonight so we're hoping it should be better tomorrow. Please let us...
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