138.co.uk

steph88

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I signed up to do the Profit Accumulator with 138.co.uk today, I created my account and was meant to receive a verification email. I never received the email so I contacted the support and they said that my account upon sign up was suspended, they wouldn't give me a reason why and say I'm not allowed an account.

I've never heard of them before let alone use them, all my details were correct and I have no idea at all why this has happened. Has anyone else ever had anything like this?
 

homie

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It's never happened to me but it is something I have heard of happening, albeit rarely. Have you been gubbed by any other bookmaker in the TGP Group before? Perhaps they block people who are already gubbed with other bookmakers using their platform.
 

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I seem to remember Boyles are linked to them as well (although my memory may be going :D )
 

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I'm at least 90% sure 138 suspended my account when it came to payout and wanted to do KYC with me and when I rang them up it sounded like I was speaking to someone in their kitchen lol
 

steph88

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I'm pretty new to Matched Betting and I haven't been gubbed with anyone yet, I guess this is my first one however it was so odd to do it on sign up.
 

steph88

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I'm at least 90% sure 138 suspended my account when it came to payout and wanted to do KYC with me and when I rang them up it sounded like I was speaking to someone in their kitchen lol
lol maybe it's not such a bad thing not having an account with them then
 

steph88

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I sent them an email and had this reply this morning:

I regret to inform you that we will not be proceeding with the opening of your account. As part of our sign-up and log in process Risk Management checks are carried out against our customers device numbers.

The device you used to interact with our website triggered an alert, and upon review it has been deemed the nature of that alert exceeds what is deemed to be an acceptable risk.

As such, the management team have decided not to open your account.

I trust this explains the reasons for the rejection of your account.

If you also have any other concerns, please do not hesitate to contact us again for further assistance.


I have no idea what it's about. Normally I would assume a VPN however I don't have one on the computer I was using. Really odd, it makes me sound really dodgy (I can assure you I'm not!).
 

Castro

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I sent them an email and had this reply this morning:

I regret to inform you that we will not be proceeding with the opening of your account. As part of our sign-up and log in process Risk Management checks are carried out against our customers device numbers.

The device you used to interact with our website triggered an alert, and upon review it has been deemed the nature of that alert exceeds what is deemed to be an acceptable risk.

As such, the management team have decided not to open your account.

I trust this explains the reasons for the rejection of your account.

If you also have any other concerns, please do not hesitate to contact us again for further assistance.


I have no idea what it's about. Normally I would assume a VPN however I don't have one on the computer I was using. Really odd, it makes me sound really dodgy (I can assure you I'm not!).
The device you used triggered an alert?

Do you have a Huawei phone? :p
 
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steph88

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haha I wish I could say yes to that, it would have at least made the whole thing funny! :D

Sorry, just a normal boring Lenovo laptop.

I have no idea, just hope it doesn't happen again.
 

Castro

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It's a really weird phrase for them to use - how can a "device" trigger an alert?
 

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haha I wish I could say yes to that, it would have at least made the whole thing funny! :D

Sorry, just a normal boring Lenovo laptop.

I have no idea, just hope it doesn't happen again.
no one else in your house/flat/apartment does matched betting do they?
 

steph88

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You do know they are a Chinese company don't you.......

Having said that 138.com is also Chinese.....
I do know they are a Chinese company however I completely missed 138.com being a Chinese company and I don't know how I did that especially considering their logo...
 

steph88

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It's a really weird phrase for them to use - how can a "device" trigger an alert?
I have no idea. I've had no other issue with any other betting company and have always used this Laptop.
 

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