BetVictor
If you do not access your account by logging onto the website and using the Services for 396 Days, your account will be deemed as Inactive/Dormant.
They will email to let you know your account is now dormant/inactive (obviously your contact information/email details need to be up to date for this).
If you fail to reactivate your account within 28 days of their notification email, then you will be charged an admin fee of £5 per month OR 5% of the balance (whichever is greater).
Once the balance reaches £0.00 then no further fees will be deducted. They may then close the account.
If your account is reactivated, it is up to BetVictor whether they decide to refund any fees, and they will not enter into any correspondence regarding this.
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Betway
If you do not access your account by logging onto the website for 12 Months, your account will be deemed as Inactive/Dormant.
Admin fees of £5 per month of inactivity will be taken from the balance, starting on the 12th Month.
These fees will continue until the account is reactivated, the balance becomes £0.00, or the account remains inactive for over 30 months.
After 30 months the account will be deemed as Dormant and will be locked. If any balance still remains, Betway will attempt to contact you to return it (obviously your contact information/email details need to be up to date for this).
If they are unable to contact you, any remaining monies will be removed from the account.
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Bet365
If you do not access your account by logging onto the website and using the Services for 365 Days, your account will be deemed as Inactive/Dormant.
If the balance is £0.00, then the account will be closed.
They will contact you to let you know your account is now dormant/inactive (obviously your contact information/email details need to be up to date for this).
If you fail to reactivate your account after 28 days of their contacting you, then you will be charged an admin fee of £2 per month OR 5% of the balance (whichever is greater).
These fees will continue until the account is either reactivated, or the balance becomes £0.00 and it is then closed by Bet365.
If you reactivate the account, the admin fees will stop.
You can also contact Customer Services Department to request a refund of the admin fees.
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