Ebay

Dmelom

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I am 100% fed up with selling on Ebay. I have people that give me neutral or negative reviews for the product instead of reviewing me as the seller. I currently have somebody demanding a refund even though the listing says no returns and it is no fault of my own. Its honestly not the way to go to make money!
 

Jon

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I am 100% fed up with selling on Ebay. I have people that give me neutral or negative reviews for the product instead of reviewing me as the seller. I currently have somebody demanding a refund even though the listing says no returns and it is no fault of my own. Its honestly not the way to go to make money!
Can you offer no refunds? I didn’t think you could.

What is it they are not liking about the products? Are these your own personal items or stuff you’ve bought to resell?
 

asajj

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My profile says you can't return the item but I had a refund once - I think it is hard to reinforce. Are you taking clear pictures of the products and list all the flaws?
Pretty much everyone would rate the product you sell rather than you as a seller so no surprise there.
 

homie

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There's two reasons for asking for a refund. One you have to offer the other you don't.

1. If the customer buys something but then decides it doesn't fit them, they dont like the colour or for any reason they no longer want it, then they can ask to return the item for a refund. This is the type of refund you are saying no to when you click "refunds not accepted" when selling an item. Usually the buyer returns the item at their expense and is only refunded for the item cost, not postage. But it depends on the sellers returns policy.

2. The second reason for refunding is the one you have to offer. That is if the item arrives damaged, not as described or goes missing in the post altogether. ebay usually side with the customer on these and there's not much you can do about it. If it's damaged or lost in the post then if you have tracking/insurance you can put a claim in with the post service to get your money back that way. It's usually expected the seller will pay the postage for these sorts of returns. Best things to do is make sure its well photographed and described so the buyers have no reason to object when it arrives and also make sure it is well protected an boxed for posting.
 
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Dianeayr

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Sorry, a bit off topic but ebay related! I've done ebay for quite a long time now, have had good times, bad times but since Ebay brought in their free re-listings the categories I buy in and sell in are totally clogged up with the same tired items being endlessly relisted.Obviously I'm not an expert in all categories but I know my own collecting category well and after seeing the same old stuff being relisted for over 9 months now endlessly I really don't understand how the sellers are not getting the fact that they are not selling their items because they are simply listing them at such high prices that they don't and won't sell! But they never reduce their prices and just endlessly keep re-listing. I really don't get it, I sell on ebay to make money, and yes to buy items for my own collecting field but if my items were still not selling 9 months on I would know I had a problem and adjust my prices accordingly. The stuff we sell is only worth what somebody else is willing to pay surely?
 
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homie

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Sorry, a bit off topic but ebay related! I've done ebay for quite a long time now, have had good times, bad times but since Ebay brought in their free re-listings the categories I buy in and sell in are totally clogged up with the same tired items being endlessly relisted.Obviously I'm not an expert in all categories but I know my own collecting category well and after seeing the same old stuff being relisted for over 9 months now endlessly I really don't understand how the sellers are not getting the fact that they are not selling their items because they are simply listing them at such high prices that they don't and won't sell! But they never reduce their prices and just endlessly keep re-listing. I really don't get it, I sell on ebay to make money, and yes to buy items for my own collecting field but if my items were still not selling 9 months on I would know I had a problem and adjust my prices accordingly. The stuff we sell is only worth what somebody else is willing to pay surely?
Some people I guess are quite happy to keep the item in their collection until they get the price they want for it. If it sells high then they'll let it go, otherwise keep hold of it. As it costs nothing to list. If they have enough listed using that philosophy then they will still sell the occasional item and get a lot more for it than they would have done otherwise.
 

BreeziOG

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If you're a selling as a business on eBay, or anywhere online you have to accept returns (aside from personalised items) to comply with Distance Selling Regulations. Just FYI.
 
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homie

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If you're a selling as a business on eBay, or anywhere online you have to accept returns (aside from personalised items) to comply with Distance Selling Regulations. Just FYI.
Doesn't include second hand items sold through auction though.
 

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