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Has anyone claimed PPI?

Discussion in 'Off Topic - Financial Chat' started by Jon, Jun 4, 2017.

  1. Jon

    Jon Administrator Staff Member

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    Well I've come home to two letters from TheClaimsGuys saying they've found 2 PPI amounts on two different loans.

    They've given me a form to fill in which if I do and send off they will take 30%+ VAT which I obviously don't want to happen so instead I will be using Resolver to send the banks a latter cos I don't want to lose that giant junk of cash

    So lesson learned is use TheClaimsGuys if you don't have a clue if you have PPI or not and literally just know the names of banks you've used

    Then go use Resolver to get your money back with no fee!
     
  2. Bow382

    Bow382 Well-Known Member

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    I had never heard of resolve until just now reading the thread properly they guys I'm using are 25%+vat which I was happyish about paying, they find everything out send you the details and let you decide if you want them to process it. Guess I'm going to say thanks for all your hard work finding out what I need to know, but ta ta and hello resolver I'm having 100% of what's mine
     
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  3. PlateSpinningFrenzy

    PlateSpinningFrenzy Well-Known Member

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    So, these companies provide you with enough info for you to take it elsewhere?
     
  4. Jon

    Jon Administrator Staff Member

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    Correct they tell you if you have PPI with a lender or not
     
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  5. katykicker

    katykicker I am a 20 something stay-at-home-wife from Essex. Staff Member

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    You don't need to use a company to find out the details, at all. All you have to do is tell a bank you THINK you have a service with them and they'll do the investigating. That is all the Claims Guys and other people will be doing, while taking a cut of your money.
     
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  6. PlateSpinningFrenzy

    PlateSpinningFrenzy Well-Known Member

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    Do you need to provide specifics like account numbers etc. though or can you give an idea of what you had and broadly when you had it?
     
  7. Toni

    Toni Active Member

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    To find out if you had PPI with a lender, all you need to do is send the lender a DSARS - a Data Subject Access Request.
    This is a simple letter which should:
    • state that you want to know if you had PPI on any accounts held with them
    • include all previous names and previous addresses in this letter to speed the process along.
    • not include account numbers. If you do a general DSARS, they will provide the account numbers. If you include account numbers in the DSARS, they will most likely respond only to the account numbers you stated.
    Google PPI DSARS to get a template.
    The lender may charge for this information. It will never be more than £10 and they will inform you of a charge once you've made the DSARS.
    From submitting it, they have 40 days to respond.
    They will send you a breakdown of all accounts you have had with them (including specific account numbers) and if they had PPI attached or not.
    Feel free to ask if you have any more questions :)
     
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  8. PlateSpinningFrenzy

    PlateSpinningFrenzy Well-Known Member

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    Thank you so much for this. I am definitely going to put this together.
     
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  9. Toni

    Toni Active Member

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    Here's my own personal PPI DSAR template. All writing in bold needs to be edited by yourself. All writing in italics are notes ,please delete these in your draft. Feel free to amend it as you see fit. Just to note that companies can charge up to £10 (maximum) for this. You may benefit from using a Claims management company who offer a 'Find out if you had PPI for free' service and then cancelling your account with the CMC once you have received the information. Always check the T&C's of any CMC before agreeing to anything and make sure they don't charge any additional admin / document fees for this process.

    (Your full name, address and the date)
    [Name and address of the organisation]
    Google the PPI/DSARS address for the company, it’s often slightly different to their usual address

    To whom it may concern,

    Data Subject Access Request

    I, [full name], formally request a detailed breakdown of all accounts I have ever held with [insert company name] and if any repayment protection insurance was included or applied for on these accounts. This includes the following, but is not an exhaustive list: PPI, RPI, MPI. This should include the following:
    • Account name and/or type
    • Account number(s)
    • Dates account opened and closed
    • If repayment protection insurance (or any insurance under alternative names) were included or added to the account
    • The date the insurance was added and the date the insurance plan ended (if applicable)
    • The amount of insurance premiums paid.

    To aid your investigation, please find below additional information to assist in responding to this request:
    [Include all previous names and addresses you have ever had]

    Please supply the information about me I am entitled to under the Data Protection Act 1998.

    If you need any more information from me, or a fee, please let me know as soon as possible.

    It may be helpful for you to know that a request for information under the Data Protection Act 1998 should be responded to within 40 days.

    If you do not normally deal with these requests, please pass this letter to your Data Protection Officer. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you and can be contacted on 0303 123 1113 or at ico.org.uk

    Yours faithfully
    [Signature]
    [date]

    Hope this helps! Feel free to ask any questions you may have.
     
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  10. PlateSpinningFrenzy

    PlateSpinningFrenzy Well-Known Member

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    Thank you @Toni. I'm also going to get my husband on the case for any past arrangements he's had. Fingers crossed.
     
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  11. Toni

    Toni Active Member

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    You're welcome @PlateSpinningFrenzy . Good luck with it all and fingers crossed for a nice amount!
     
  12. Jon

    Jon Administrator Staff Member

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    Barclays have text us today to say they will write to us in 5 days about our PPI

    I look forward to the 'we are dealing with your request' acknowledgement letter lol
     
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  13. PlateSpinningFrenzy

    PlateSpinningFrenzy Well-Known Member

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    At least the clock has started ticking now.
     
  14. Toni

    Toni Active Member

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    Yup, Barclays are extraordinarily quick. It will be an acknowledgement letter, from which they are legally entitled to 8 weeks to provide a decision. They are normally pretty quick with that though. Good luck :)
     
  15. Jon

    Jon Administrator Staff Member

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    Barclays have written, They say I had no PPI with them in the end so no luck there

    The wife is still waiting for a reply form barclays so am hoping that's a good sign

    Just waiting on other banks to come back to me now...
     
  16. nicki

    nicki Active Member

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    Quick question about my situation (I asked on the green site and got NOTHING back). Back in 2004 my ex and I went to get a mortgage from our bank, we were also sold life insurance to cover the payments if something should happen to one of us. We never took out the mortgage as we moved into another rental house for speed but we continued to pay the life insurance as we didn't realise until much later that it would only pay out money to cover the mortgage and when we did we cancelled it. Is it worth writing to them about that? It was £15 a month EACH so not exactly pennies.
     
  17. Jon

    Jon Administrator Staff Member

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    Yeah, no harm in asking at all. Use Resolver and drop them a line ;)
     
  18. nicki

    nicki Active Member

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    If both amounts came out of my account but we used to get letters separately, does my ex also need to write to them or can I do it for both policies?
     
  19. Jon

    Jon Administrator Staff Member

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    If it was a joint policy then you will end up putting both your details on the resolver application form anyway
     
  20. Knopfler

    Knopfler The cleverest woodpecker in all of Yorkshire!

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    Wish I'd seen this thread earlier @Jon so I could have said 'NO, Don't use a Claim company who take a huge chunk of money, when you can use Resolver instead.

    Glad you are using it in the end though and hope there aren't any charges for the company you used for the time involved. @Toni gives some good advice.

    As a former 'green site' member I found out about these things when I helped my son to claim his Packaged Bank Charges back - not PPI.

    @nicki It probably depends on how the insurance was sold to you by the bank.
    If you only took out the insurance on the premise of getting a mortgage, and the insurance was purely to cover the mortgage then surely the bank should not have
    a) created the insurance policy until the mortgage was in place or
    b) cancelled the insurance once this was not required?

    I am just guessing though but definitely worth looking into properly.

    Also with regards to the two payments. It probably depends on whether it was a joint insurance policy or whether you just made the payments from a joint bank account and the insurance was in separate names. Best way to check is perhaps if the Insurance has two (ie different) policy numbers.
    If they are separate then your ex may have to submit his own claim?
     

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