HELP PLEASE - Bets reduced - What to do?

[PlateSpinningFrenzy]

Could someone please help me? One of my (previously matched) £10 free bets with William Hill has been 'reduced' at Smarkets. I've attached screen shots. What (if anything) do I need to do?

 

[PlateSpinningFrenzy]

Could someone please help me? One of my (previously matched) £10 free bets with William Hill has been 'reduced' at Smarkets. I've attached screen shots. What (if anything) do I need to do?

OK. Just looked again and the odds appear to have reduced from 8.4, through 6.8 now to 5.1. There's no obvious change on the Bookies. I've tried searching to see if anyone else had posted. Can someone help me please? Do I just leave things as they are?

 

[Jon]

have you backed a non-runner?

https://help.smarkets.com/hc/en-gb/articles/209301129-What-is-a-reduction-factor-

 

[PlateSpinningFrenzy]

Just Googled. I think my horse is still running. Nothing's changed at the bookies. Could it be that others have pulled out?

Do I need to do anything? The liability keeps changing.

 

[Jon]

Just Googled. I think my horse is still running. Nothing's changed at the bookies. Could it be that others have pulled out?

Do I need to do anything? The liability keeps changing.

If another horse has pulled out then I would expect both numbers to have

if you look on WH at your account activity what are the odds?

If you look on Smarters at your account activity what are the odds?

 

[PlateSpinningFrenzy]

Not sure where to look on my phone? Might see better on my iPad when I get home?

The bet is still in place at WH.
On the screen in the pic, Smarkets still has it at 8.8

Looks like as the liability changes Smarkets are putting money back into my account.

 

[Jon]

I can't see the odds you've got on WH on that pic.

I might be worth giving PA a ring if you need help semi-urgently

 

[PlateSpinningFrenzy]

@Cas - Hun, this is what I posted my Profile about. Still not sure what happened but they paid out so all good. Thanks for offering to help and @Jon too