Need help with betfred please!

Joby

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Aug 13, 2019
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Hey everyone

I'm pretty new to this site and have just signed up to start matched betting using the Profit Accumulator free trial. I've completed the Coral signup offer and tried to sign up to this morning. I created my account fine but found a problem trying to deposit money for my first bet using my debit card. The site told me to contact customer services, which I did using online chat.

I was told that my IP address was showing as coming from the US using a VPN and that was the reason I could not deposit funds.They asked me to send in ID to verify that I was in the UK, which I did and they were accepted.

I then went to deposit funds and had the same problem again, so phoned and was told that because the IP was in the US I couldn't use the website and they unhelpfully told me that because the issue was at my end not theirs they couldn't do anything to help me and I can't use the website! I also can't close my account and try again because there is a limit of 1 per person and it will still remain on the the system...

...so does anyone have any ideas as I am very confused and don't know what to do next....I was using my home wifi, which is most definitely in the UK!! Any help would be much appreciated please.

Thanks

Jo
 

Joby

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Sorry that was meant to say tried to sign up to Betfred this morning!
 

The Reverend

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Hey everyone

I'm pretty new to this site and have just signed up to start matched betting using the Profit Accumulator free trial. I've completed the Coral signup offer and tried to sign up to this morning. I created my account fine but found a problem trying to deposit money for my first bet using my debit card. The site told me to contact customer services, which I did using online chat.

I was told that my IP address was showing as coming from the US using a VPN and that was the reason I could not deposit funds.They asked me to send in ID to verify that I was in the UK, which I did and they were accepted.

I then went to deposit funds and had the same problem again, so phoned and was told that because the IP was in the US I couldn't use the website and they unhelpfully told me that because the issue was at my end not theirs they couldn't do anything to help me and I can't use the website! I also can't close my account and try again because there is a limit of 1 per person and it will still remain on the the system...

...so does anyone have any ideas as I am very confused and don't know what to do next....I was using my home wifi, which is most definitely in the UK!! Any help would be much appreciated please.

Thanks

Jo

Does someone in your house use a VPN for accessing 'stuff'? The could be doing something without you knowing.
 

Jon

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Hey everyone

I'm pretty new to this site and have just signed up to start matched betting using the Profit Accumulator free trial. I've completed the Coral signup offer and tried to sign up to this morning. I created my account fine but found a problem trying to deposit money for my first bet using my debit card. The site told me to contact customer services, which I did using online chat.

I was told that my IP address was showing as coming from the US using a VPN and that was the reason I could not deposit funds.They asked me to send in ID to verify that I was in the UK, which I did and they were accepted.

I then went to deposit funds and had the same problem again, so phoned and was told that because the IP was in the US I couldn't use the website and they unhelpfully told me that because the issue was at my end not theirs they couldn't do anything to help me and I can't use the website! I also can't close my account and try again because there is a limit of 1 per person and it will still remain on the the system...

...so does anyone have any ideas as I am very confused and don't know what to do next....I was using my home wifi, which is most definitely in the UK!! Any help would be much appreciated please.

Thanks

Jo

So are you actually using a VPN?

Looking at your IPs when you use TMS I can see two different entries and neither of them are for ISPs that are US based.

If BetFred are just being difficult I would personally just move on to the next offer
 

Joby

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Not techy enough to solve that part but is using your mobile phone/another device an option? Disconnecting it from wifi if needs be

Hadn't thought of that but I'll give it a go and see!,
 

Joby

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So are you actually using a VPN?

Looking at your IPs when you use TMS I can see two different entries and neither of them are for ISPs that are US based.

If BetFred are just being difficult I would personally just move on to the next offer

We're not using one as far as I'm aware.... the coral bet went through fine which is why I'm confused...

Thanks for checking the IPs, I used my laptop for Betfred which I haven't used to post on here (not sure if that even matters I'm not very tech savvy!) but when I checked the settings VPN was on although I've never hear do for it before!
 

Jon

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We're not using one as far as I'm aware.... the coral bet went through fine which is why I'm confused...

Thanks for checking the IPs, I used my laptop for Betfred which I haven't used to post on here (not sure if that even matters I'm not very tech savvy!) but when I checked the settings VPN was on although I've never hear do for it before!

mystery solved ;)
 

jkg-jkg

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We're not using one as far as I'm aware.... the coral bet went through fine which is why I'm confused...

Thanks for checking the IPs, I used my laptop for Betfred which I haven't used to post on here (not sure if that even matters I'm not very tech savvy!) but when I checked the settings VPN was on although I've never hear do for it before!
Do check your virus checker is up to date and then run a scan of the laptop (just in case)
 

towercity

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So are you actually using a VPN?

Looking at your IPs when you use TMS I can see two different entries and neither of them are for ISPs that are US based.

If BetFred are just being difficult I would personally just move on to the next offer

I haven't posted on here for a while too busy matched betting after learning about it on here. I just wanted to say persevere with betfred their offers at mo make it worthwhile one of my top money making casinos at this time.

Also I find on my laptop after turning my vpn off it does still leave a trace until I do a restart. Caused me hours of fun convincing prolific I was genuinely in the UK after they allowed me to do a few US surveys on three seperate occasions.
 
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