Appen [OT] Appen Work Opportunities

SarahLu

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Is it normal to not hear back from Appen for several weeks after applying to a project? I’ve had around 10 applications to join various projects sitting there for weeks and they’re still listed under active processes as ‘in progress’

dunno if I’m just being impatient :p
It's often months and sometimes you will never hear back. It really depends on the project
 

Bexxx

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I wonder what happened. I like you set mine up via Appen but always went via bank transfer, never had paypal option.
I have no idea to be honest! I set it all up years ago when they made the switch to Payoneer and I don't remember exactly what I did, but I would have followed the instructions from Appen. I think I just had to set up the Payoneer account using the same email I use for Appen and then they sorted the rest, but I can't be completely sure.
It's usually not too much of an issue as I just tend to do a few smaller jobs for them which doesn't pay that much. But every time I get on a longer lasting/better paying project I start thinking there must be a way to avoid PayPal's awful conversion rates.....
I do remember looking into it before but always come up against the same issue that I can't even see my PayPal account listed in Payoneer to be able to alter the transfer details myself. I expect I'll have to contact Payoneer to sort it out.
 
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Annie Beau

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Appen Invoicing - Im just dong one project with them at the moment, never realised I had to create invoices ! It says the one Im doing (Newhalen) is an auto generated project. I haven't kept a written track of when I've done the surveys or anything. Do I have to add to an invoice where is says 'create row' ? Also unable to submit invoice until the end of the invoice period, cant see when that is.
 
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Sherliarty

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Appen Invoicing - Im just dong one project with them at the moment, never realised I had to create invoices ! It says the one Im doing (Newhalen) is an auto generated project. I haven't kept a written track of when I've done the surveys or anything. Do I have to add to an invoice where is says 'create row' ? Also unable to submit invoice until the end of the invoice period, cant see when that is.
Your project should autogenerate so you don't need to create an invoice (they normally add this project every Tuesday to the invoice). However, you should keep a note of when you completed them with the completed code as some months they make errors and forget to add them! In these cases, you would need to submit a ticket with this information. Invoices are normally submitted at the start of the next month, and in the news and updates section, they normally put the deadline date.
 

Annie Beau

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Your project should autogenerate so you don't need to create an invoice (they normally add this project every Tuesday to the invoice). However, you should keep a note of when you completed them with the completed code as some months they make errors and forget to add them! In these cases, you would need to submit a ticket with this information. Invoices are normally submitted at the start of the next month, and in the news and updates section, they normally put the deadline date.
Thank you
 

Jute

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Your project should autogenerate so you don't need to create an invoice (they normally add this project every Tuesday to the invoice). However, you should keep a note of when you completed them with the completed code as some months they make errors and forget to add them! In these cases, you would need to submit a ticket with this information. Invoices are normally submitted at the start of the next month, and in the news and updates section, they normally put the deadline date.
Thank-you. I've just asked the same question on their ticket system and frankly - your answer is a lot simpler than theirs. It was as clear as mud. I'm also doing Newhalen/Newaukum. Does this also apply to Amur, the shopping one do you know? I'm assuming it does...
 

Sherliarty

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Thank-you. I've just asked the same question on their ticket system and frankly - your answer is a lot simpler than theirs. It was as clear as mud. I'm also doing Newhalen/Newaukum. Does this also apply to Amur, the shopping one do you know? I'm assuming it does..
Yes it does. The piece rate is normally applied 2-3 weeks after completion and then refunds are applied as a bonus once you have submitted your invoice!
 
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FerrisBueller

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Anyone not had reccent surveys added to their invoice? The last one showing on mine is on the 9th, but I've done a few since then. I thought it was suppose to be updated weekly.
 

Jute

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Anyone not had reccent surveys added to their invoice? The last one showing on mine is on the 9th, but I've done a few since then. I thought it was suppose to be updated weekly.
Well, exactly. Hence my question. My last date is the 10th. I think I'll wait it out 'til the end of the month and see what happens.
 

Sherliarty

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From my experience, if you have missing surveys, send a ticket early with dates etc rather than at the end of the month. They are inundated with support tickets across all projects at that point and you end up waiting for ages for a reply.
Also for Newh888n, news on the project page says it has gone from every week to once every other week although the emails contradict this. This may mean you have done some surplus surveys. Yes the communication is not great.
 
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Annie Beau

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Your project should autogenerate so you don't need to create an invoice (they normally add this project every Tuesday to the invoice). However, you should keep a note of when you completed them with the completed code as some months they make errors and forget to add them! In these cases, you would need to submit a ticket with this information. Invoices are normally submitted at the start of the next month, and in the news and updates section, they normally put the deadline date.
News and update section? Where is that?
 

Angel81

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Can I apply using my email that I used for LB or should I use a different one please?
 

Jute

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From my experience, if you have missing surveys, send a ticket early with dates etc rather than at the end of the month. They are inundated with support tickets across all projects at that point and you end up waiting for ages for a reply.
Also for Newh888n, news on the project page says it has gone from every week to once every other week although the emails contradict this. This may mean you have done some surplus surveys. Yes the communication is not great.
I didn't know that. Thank-you.
 

FerrisBueller

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Where do I go on the Appen website to send a ticket? I can't see a link to any kind of ticket or support system anywhere...

EDIT: Oh the envelope icon? I guess that's it.

Well, exactly. Hence my question. My last date is the 10th. I think I'll wait it out 'til the end of the month and see what happens.
Ah I hadn't see your post somehow. Mine was updated earlier today but there are at least a couple missing.
 
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Jute

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Where do I go on the Appen website to send a ticket? I can't see a link to any kind of ticket or support system anywhere...

EDIT: Oh the envelope icon? I guess that's it.


Ah I hadn't see your post somehow. Mine was updated earlier today but there are at least a couple missing.
Yes, I pointed out the discrepancy between the project overview and the emails sent out when they came back with another barely understandable answer to my follow up question, which, roughly translated, said "wtf are you on about?"
 
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FerrisBueller

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Yes, I pointed out the discrepancy between the project overview and the emails sent out when they came back with another barely understandable answer to my follow up question, which, roughly translated, said "wtf are you on about?"
Oh no :ROFLMAO:

Well I sent them a message earlier, fingers crossed I get a reply that helps at least a little bit.
 
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