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hanna.obrien.79

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right so you are saying answer anything and then in the last box say no picture / no info

and do you get paid for the ones you've done that to?
Pretty much. Yes I am certain I got paid when this happened before. They would rather you do this than skip. I wouldn't do it for all twenty though! For example I have just done it for the first 2 ads and then deleted and reinstalled the app and they are still blank so did it again for the 3rd one and then screenshot for a ticket. As long as you write all this in your ticket I am sure it will be cool. However I have specifically asked in my ticket if i'll be paid for these. *Keep you posted*
 

Jon

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Pretty much. Yes I am certain I got paid when this happened before. They would rather you do this than skip. I wouldn't do it for all twenty though! For example I have just done it for the first 2 ads and then deleted and reinstalled the app and they are still blank so did it again for the 3rd one and then screenshot for a ticket. As long as you write all this in your ticket I am sure it will be cool. However I have specifically asked in my ticket if i'll be paid for these. *Keep you posted*
how can you NOT do it for all 20 though if all 20 have no images in them?
 

Jon

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I stopped at 3 and then sent a ticket. I’ll try again later on to see if it’s fixed. If it isn’t I will be doing it for all 20.
It won't be. I think all 20 are blank at the moment from what I am being told
 

Jon

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ughhhhh

Thank you for reporting. Could you please go through the below primary steps.

1. Check other applications to ensure your Internet connection is functional.
2. Ensure you have the latest updates installed for your rating application and your device's operating system.
3. Android only: Clear your rating application's cache. Instructions: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
4. Log out of the rating application.
5. Uninstall the rating application, power cycle your device (reboot), and then reinstall the application.
6. Log back in and try again.

Let us know if the issue still persists.
 

Steph1977

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Well I was expecting to have the same problem as you all have but I've just had 20 normal ads and Bakeoffs! I wonder if they've fixed the problem.
 

Skedger03

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Am the same, never had any issues for the last 2 weeks now there all blank skipped the first ten have reloaded messenger but still the same. Ticket to be raised
 
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JenC10

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Still not fixed with me, skipped the first one, did the next two and put in the comments box that I couldn’t rate correctly due to no picture/info but it’s not reloaded any ads. I’ve done all the points they advised me about for a previous ticket so I’ve updated my ticket and see what the response is.
 

Jon

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You know you are probably right on this one

if we skip we 100% aren’t going to get paid so we might as well at least answer them all for now with something like “I am unable to see the ad to rate it correctly, I have raised an issue in freshdesk but the situation has not been resolved”
 

hanna.obrien.79

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Well my ticket response is in....

Thank you for your query,

Please skip this ads for now. We have raised it with the customer and will get back to you as soon as possible

Also you will not be paid for skip ads.
 

Skedger03

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Received my response in this morning, basically the guide on how to delete your app reload etc, wish they would just inform you that it’s a bigger issue than the individual user. Hopefully they get it sorted soon, unsure when to try today
 

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