I have been paid out a couple of times, but the last time it took over a week and then I was told I breached some t's and c's, even though I haven't. Everytime I respond to the customer services, it takes 3-4 weeks for their response. It is now 1.5 months later and I am still waiting for them to respond. I think they are overwhelmed and as a result I am not using them until/if I get paid my £5.
I finally got a response and they said they have fixed the cash out issue and should be fine now. I've tried to cash out again, so I guess we'll see...