Surveys Problems With Prolific.....

MAX POWER

Money Making Megastar!
Joined
Nov 9, 2018
Messages
198
Points
108
Location
UP NORTH...
Hi...I have been on Prolific for a couple of years and done very well too, but the last few weeks nothing and I keep getting this type message...Anyone know how to get round this, I've changed nothing on PC etc so not sure why I'm getting zero surveys...
Any help/advice most appreciated ....MAXProlific (2).jpg
 

Jon

Administrator
Staff member
Joined
Oct 17, 2013
Messages
30,395
Points
283
Age
39
Location
Leeds
Hi...I have been on Prolific for a couple of years and done very well too, but the last few weeks nothing and I keep getting this type message...Anyone know how to get round this, I've changed nothing on PC etc so not sure why I'm getting zero surveys...
Any help/advice most appreciated ....MAXView attachment 1163
@Queen Jess has the exact same issue recently
 

Februarycat

Money Making Megastar!
Joined
Jul 14, 2018
Messages
223
Points
143
Age
59
I had this on Friday all day but yesterday when I checked I managed to get a few surveys so seems to be ok now, no idea why it came up as been doing them for a few years too
 

Karonher

Money Making Megastar!
Joined
Jan 25, 2014
Messages
1,460
Points
233
I have had a lot recently. I know that is no help to you but I had a phase before when there was little or nothing.
 

Queen Jess

Money Shed Royalty!
Staff member
Joined
Nov 28, 2017
Messages
1,101
Points
283
Age
38
Website
www.circuseveryday.co.uk
Yes - they are trying to make their submissions process more secure. They only allow certain ISPs at the moment and unless you are with a top provider then you can't submit surveys anymore. I am blocked and can't submit any anymore. It's rubbish.
 
  • Like
Reactions: Februarycat

MAX POWER

Money Making Megastar!
Joined
Nov 9, 2018
Messages
198
Points
108
Location
UP NORTH...
Yes - they are trying to make their submissions process more secure. They only allow certain ISPs at the moment and unless you are with a top provider then you can't submit surveys anymore. I am blocked and can't submit any anymore. It's rubbish.
Hi..many thanks for your reply...did they give you any time limit when they might sort things out for ya...you said you're with Zen yep? what area are you from...I'm with KCOM and it's the ONLY internet we have in this area..(Hull, East Yorkshire) can't have BT or SKY..
Thanks again for your message.....MAX
 

Queen Jess

Money Shed Royalty!
Staff member
Joined
Nov 28, 2017
Messages
1,101
Points
283
Age
38
Website
www.circuseveryday.co.uk
Hi..many thanks for your reply...did they give you any time limit when they might sort things out for ya...you said you're with Zen yep? what area are you from...I'm with KCOM and it's the ONLY internet we have in this area..(Hull, East Yorkshire) can't have BT or SKY..
Thanks again for your message.....MAX

Nope. You only get a boilerplate response from them (I'm in the south east, nearish to London). They keep emailing me surveys which I can't do. It's very irritating. I hate BT and refuse to use them at any cost. I'm with Zen for the amazing customer service and refuse to change :)
 

micameyerstarturn

Well-Known Member
Joined
Sep 27, 2020
Messages
94
Points
48
Location
London
I have found that leaving a review on Trustpilot has got me a quicker reply than emails. As long as the company are active on Trustpilot. Prolific are.

I was having problems with a couple studies and they did not reply to me until the 4th email.

I am also getting a voice notification of a new study but no studies appear. This happens a lot now.


Some sites don't like low ratings and negative reviews, so they reply quicker on open review sites.

I had a problem with a retailer who I called, emailed and wrote to. They eventually replied on my trustpilot review.
 
Last edited:

MAX POWER

Money Making Megastar!
Joined
Nov 9, 2018
Messages
198
Points
108
Location
UP NORTH...
Nope. You only get a boilerplate response from them (I'm in the south east, nearish to London). They keep emailing me surveys which I can't do. It's very irritating. I hate BT and refuse to use them at any cost. I'm with Zen for the amazing customer service and refuse to change :)
Yep just got the standard email reply yesterday...
You may be experiencing problems accessing or receiving studies because your IP address is that of an Internet Service Provider which is not on our approved list (i.e. it is not an approved provider). This is not your fault and we are working to improve this and make all safe connections accessible on Prolific.

It's possible that you are on an ISP that was previously allowed to access studies but is no longer able to. This means that we are unable to identify your ISP from your IP address. As a result, we can't be sure that the internet connection you're using is not a VPN or public network, which could be used to disguise a user's location and thus bring into question the accuracy of the data that we provide to researchers. While you may not be using a VPN or similar, we do have to err on the side of caution.

For the time being, I'm afraid that you will not be able to participate in studies via this particular internet connection. We have made note of your ISP to be prioritised when we recommence assessing ISPs.

Please note that your account has not been placed on hold and you are still able to withdraw your earnings.

We apologise for this inconvenience.

Best,
Prolific Support Team
 

Jute

Money Making Megastar!
Joined
Jun 2, 2018
Messages
85
Points
118
Location
Sussex
Is Prolific down for anyone else today?
Yes, and yesterday afternoon it went mad and produced 19 studies at once, none of which allowed me to participate. I thought it was because I'd just that minute linked my LinkedIn account to it. I contacted support and they're having some glitches at the moment.
 
  • Like
Reactions: fee123

fee123

SuperStar Helper!
Joined
Nov 26, 2019
Messages
186
Points
98
Age
43
Yes, and yesterday afternoon it went mad and produced 19 studies at once, none of which allowed me to participate. I thought it was because I'd just that minute linked my LinkedIn account to it. I contacted support and they're having some glitches at the moment.
Thanks :) Ha yes I saw the 19 surveys as well, thought I was seeing things :LOL:
 
  • Like
Reactions: Jute

Kevinburrow

Money Making Megastar!
Joined
Jul 18, 2019
Messages
816
Points
133
Age
40
It's down again at, got 4 or 5 come through just like yesterday (19 for me to), which are of course not eligible for me anyway!
 
  • Like
Reactions: Jute

An-na

Money Making Megastar!
Joined
Apr 3, 2018
Messages
221
Points
123
Down for me too. I saw the 19 studies yesterday and by the time I had thought WTF they had disappeared and Prolific went down.
 
  • Like
Reactions: Jute

micameyerstarturn

Well-Known Member
Joined
Sep 27, 2020
Messages
94
Points
48
Location
London
Yeah they said they have a technical problem they are trying to fix now. It is working for me now, after hours of me seeing a blank page.

I keep getting the voice notification but no surveys appear, this has been happening for a couple weeks now.
 
  • Like
Reactions: Jute

NRS

Money Making Megastar!
Joined
Nov 26, 2017
Messages
474
Points
223
Age
55
Location
Derbyshire
Not had any surveys for days, and not had any previously completed surveys accepted either.
 

asajj

Money Making Megastar!
Joined
Jun 3, 2015
Messages
1,657
Points
193
I had this issue in the past (I'm not with BT or any major provider) and emailed them to ask if my account was in good standing which they confirmed. Within few weeks, I was able to get surveys and have had no further problems.

Recently, I have had this error message again and when I refreshed the page, it allowed me to take the survey.
 

Members online

No members online now.

Amazon Discount Finder Tool

Find hidden 80%+ savings on Amazon products



 

 

 

 

 

 

 


TMSPRESTO