Prolific and Talk Talk

saffi420

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I can't do Prolific studies if they are using Qualtrics. Apparently it's something to do with TalkTalk. This is a copy of my email to Prolific. I've been on live chat with Talk Talk for an hour, and I don't think they really understand. Has any one had the same problem and got round the issue please? Apparently it's something I can do if I had technical support but Talk aren't really with it on this one I don't think. Suggestions greatly received with thanks.
___
Hi there,

Sorry to hear you've having trouble accessing studies.

If your ISP is TalkTalk, we have discovered recently that they have blocked the survey website Qualtrics erroneously, so you will be unable to access any studies hosted on this platform for the time being.

Unfortunately, this is somewhat out of our control, but we're doing everything we can to push for a quick resolution between Qualtrics and TalkTalk. Some participants have been able to remove the block for themselves by contacting TalkTalk's support team, so you may wish to do this to expedite the process.

Otherwise, if you have a different ISP, let us know and we will investigate further.

Best,
Prolific

--
Prolific Support
support@prolific.ac
{#HS:801814006-103796#}

On Thu, Mar 14, 2019 at 2:29 PM UTC, Tina Webster <tlw19@protonmail.com> wrote:
Hello
I'm unable to do any studies as I receive a security message each time I attempt one. The message reads that the site can't provide a secure connection and asks me to reload, it still arrives back at the same point. I have either had to return studies or let them time out. I wondered if this has been reported by other members?
Thanks for reading.
Thanks all.
 

lilszi

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I can't do Prolific studies if they are using Qualtrics. Apparently it's something to do with TalkTalk. This is a copy of my email to Prolific. I've been on live chat with Talk Talk for an hour, and I don't think they really understand. Has any one had the same problem and got round the issue please? Apparently it's something I can do if I had technical support but Talk aren't really with it on this one I don't think. Suggestions greatly received with thanks.
___
Hi there,

Sorry to hear you've having trouble accessing studies.

If your ISP is TalkTalk, we have discovered recently that they have blocked the survey website Qualtrics erroneously, so you will be unable to access any studies hosted on this platform for the time being.

Unfortunately, this is somewhat out of our control, but we're doing everything we can to push for a quick resolution between Qualtrics and TalkTalk. Some participants have been able to remove the block for themselves by contacting TalkTalk's support team, so you may wish to do this to expedite the process.

Otherwise, if you have a different ISP, let us know and we will investigate further.

Best,
Prolific

--
Prolific Support
support@prolific.ac
{#HS:801814006-103796#}

On Thu, Mar 14, 2019 at 2:29 PM UTC, Tina Webster <tlw19@protonmail.com> wrote:


Thanks all.
You can always add an exception in the browser, or use different DNS provider.
 

DeepCDiver

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I'm not on TalkTalk but that is more or less the same as the email that appeared in my Prolific mail this morning:

Hi there,
This is Zak from Prolific Support. If you were able to take part successfully in the study "Oxford Packaging Research Project: Perceptions of Food (2B300)", then please disregard this message.
We discovered yesterday (13th March) that the UK broadband provider TalkTalk has erroneously blocked the Qualtrics website (popular survey hosting platform), so if your ISP is TalkTalk you may be unable to access some studies on Prolific for the time being. You may instead receive an error message, such as "The connection is not secure", and the study won't load correctly.
Unfortunately, this is somewhat out of our control, but we're doing everything we can to push for a quick resolution between Qualtrics and TalkTalk. We do nevertheless apologise for any inconvenience caused.
Whilst we attempt to resolve the issue with these companies, we kindly ask that you "Return" any submissions in which you were unable to take part in the study successfully - you can do this from your Submissions page, by clicking the "Return + cancel reward" button.
If you require any further assistance, or if your ISP is not TalkTalk but you still couldn't take part in this study, feel free to contact Prolific Support via support@prolific.ac.
Best,
Zak
 

saffi420

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I'm not on TalkTalk but that is more or less the same as the email that appeared in my Prolific mail this morning:

Hi there,
This is Zak from Prolific Support. If you were able to take part successfully in the study "Oxford Packaging Research Project: Perceptions of Food (2B300)", then please disregard this message.
We discovered yesterday (13th March) that the UK broadband provider TalkTalk has erroneously blocked the Qualtrics website (popular survey hosting platform), so if your ISP is TalkTalk you may be unable to access some studies on Prolific for the time being. You may instead receive an error message, such as "The connection is not secure", and the study won't load correctly.
Unfortunately, this is somewhat out of our control, but we're doing everything we can to push for a quick resolution between Qualtrics and TalkTalk. We do nevertheless apologise for any inconvenience caused.
Whilst we attempt to resolve the issue with these companies, we kindly ask that you "Return" any submissions in which you were unable to take part in the study successfully - you can do this from your Submissions page, by clicking the "Return + cancel reward" button.
If you require any further assistance, or if your ISP is not TalkTalk but you still couldn't take part in this study, feel free to contact Prolific Support via support@prolific.ac.
Best,
Zak
Thanks a lot DeepC, it helps to know I'm not the only one! The one thing that bothered me (apart from lost opportunities) was that all the surveys were being returned as non-completes but as least Prolific will know it's not down to us!
 

saffi420

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Hi, thanks for all the replies and to lilszi for the images. I think I'll just have to wait it out. Shame as it's the only decent survey site out there.
 
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Jon

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Crikey this is quite a big problem. Hope talk talk can sort it out!
 

lilszi

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If it's blocked at the ISP end this won't make any difference will it?
"The message reads that the site can't provide a secure connection and asks me to reload "

It's not an ISP block it's a https issue probably with the ISP's DNS server. But since it only affects TalkTalk they call it a "block" i assume.
 
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