Naughty Ziffit
Here is what happened when I sent off my books. All of these books were in excellent condition and I was a bit wary of sending so many books in good condition into the blue, so I photographed all of them. Just as well I did. It is only £6.96 but if one book is taken from every box someone sends them, then it will add up quickly to their benefit not mine. I've decided to show you the email trail rather than try to paraphrase everything. Enjoy the read
MAR 11, 2019 | 12:58PM GMT
Original message
An-na wrote:
Dear Ziffit,
I have just received payment for books that I sent to you reference number
***.
There appears to be a problem with one of the books and I have not been paid for it. This book is, Mcgee, Harold - McGee on Food and Cooking: An Encyclopedia of Kitchen Science, History and Culture. ISBN 9780340831496. It was valued by Ziffit at £6.96.
Please could you let me know what the problem was with this book and why I was not paid for it? Thanks.
MAR 12, 2019 | 03:05PM GMT
Ziffit CS replied:
Hello,
Thank you for contacting Ziffit.com.
We are sorry to hear that you are not completely satisfied with your experience at Ziffit.com.
Unfortunately, the item was rejected as it did not pass our quality checks. These quality checks are set out in our terms and conditions, which you, as the customer, have accepted before completing the trade. The book was rejected for:
Water damaged or mould.
This can include any kind of tea or coffee staining, browning or visible mould spots, foxing and distorting to the cover or pages due to recent or past exposure to moisture.
You can find our condition guidelines and full terms and conditions here:
Ziffit.com Is The Easy Way To Sell Your Books, Games, CDs and DVDs Online. Clear Your Clutter and Earn Cash Today.
www.ziffit.com
Here you can find out the terms and conditions for use of Ziffit.
www.ziffit.com
I understand that this is not what you wish to hear, and we are sorry for the disappointment caused.
Regards,
Ziffit Customer Service
MAR 12, 2019 | 04:46PM GMT
An-na replied:
Dear Ziffit Support,
I think you have made a mistake and I am giving you a chance to correct it. The book in question, Mcgee, Harold - McGee on Food and Cooking: An Encyclopedia of Kitchen Science, History and Culture. ISBN 9780340831496, was originally bought by myself from Amazon on 19th March 2016 and has sat beside me on a shelf in my home office since then. There has never been any contact with “water damage or mould” and certainly no “kind of tea or coffee staining, browning or visible mould spots, foxing and distorting to the cover or pages due to recent or past exposure to moisture”.
I would like you to send me some photographs of this alleged damage as when I packed the box all books were in excellent condition. I photographed the front and back covers of each book sent as well as the inside of some that contained CD’s and one that had an unscratched silver panel of scratch off ink similar to a lottery ticket as I never needed to use the link contained underneath it.
As I have said, I think there has been a mistake and I look forward to hearing from you very soon confirming this and paying me the agreed price for the book.
MAR 13, 2019 | 01:31PM GMT
Ziffit CS replied:
Hello,
Thank you for contacting Ziffit.com.
I will have this looked into further by our warehouse team. As soon as I hear from them I will email you with what they find.
If you have any further questions please do not hesitate to ask.
Many Thanks,
Ziffit Customer Service
MAR 15, 2019 | 04:19PM GMT
Ziffit CS replied:
Hi there,
Thank you for the message, I do apologise for the issue.
On this occasion what I have done is forced through payment on that, this will be sent to our finance team to be issued for you.
Again our apologies for the inconvenience, and I do hope this resolves the matter for you.
Many thanks, Ziffit.com
So there we have it. I got my money in the end.
Caveat emptor in reverse.