No it's great feedback thank you!
With more sales and more money in the bank I will definitely be going for something bigger and better, but I don't have the expertise myself to do what you just said and right now I don't want to pay for it and all profits so far have gone back into stock
sales so far have been by referring people to the website and some I've taken by phone/email so bypassing the website altogether
But I get your point about people asking is the site trustworthy and is this a professional company.
Tictail though are very reputable and host something like 60,000 online shops worldwide.
Here's the link to their website if anyone is interested in finding out more https://tictail.com/