Yes, I've had this issue for years! I contacted support and all they could suggest was to clear history and cookies, which worked the first time that I went back on the page afterwards, but then it was back to square one! I somehow don't fancy clearing everything just for the sake of a few pence! Other than that, they couldn't help.
If you look at the forum on Viewsbank, people have been having this problem for years.
The only way that I can do anything on the site is by using the Microsoft Edge browser, which works ok, but is certainly not my browser of choice.