What do we class Edigital work as?

[Laurak8]

Good evening all, I would like to know what we class website work like Edigital as ? I have a meeting tomorrow at work and want to tell them what experience I have working for myself. I want to show I can notice when a website is not user friendly and how I can categorise the products better. Is this web optimisation ? I want to sound professional ! Thanks

 

[Jon]

Good evening all, I would like to know what we class website work like Edigital as ? I have a meeting tomorrow at work and want to tell them what experience I have working for myself. I want to show I can notice when a website is not user friendly and how I can categorise the products better. Is this web optimisation ? I want to sound professional ! Thanks

Edigitalresearch work is just online mystery shopping

So instead of rating the customer experience in store you are rating the quality of the website

What works, what doesn’t, does live chat work? Do they respond to emails? It’s less about design and more about functionality!

In terms of making websites more intuitive and giving recommendations that would be work like intellizoom / whatusersdo or even the sort of work you get via testing time

 

[Laurak8]

Edigitalresearch work is just online mystery shopping

So instead of rating the customer experience in store you are rating the quality of the website

What works, what doesn’t, does live chat work? Do they respond to emails? It’s less about design and more about functionality!

In terms of making websites more intuitive and giving recommendations that would be work like intellizoom / whatusersdo or even the sort of work you get via testing time

What would you call it though Jon? Say what users do is there a name for it?

 

[Jon]

What would you call it though Jon? Say what users do is there a name for it?

User interface testing

 

[Laurak8]

Thank you