I can't do Prolific studies if they are using Qualtrics. Apparently it's something to do with TalkTalk. This is a copy of my email to Prolific. I've been on live chat with Talk Talk for an hour, and I don't think they really understand. Has any one had the same problem and got round the issue please? Apparently it's something I can do if I had technical support but Talk aren't really with it on this one I don't think. Suggestions greatly received with thanks.
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Hi there,
Sorry to hear you've having trouble accessing studies.
If your ISP is TalkTalk, we have discovered recently that they have blocked the survey website Qualtrics erroneously, so you will be unable to access any studies hosted on this platform for the time being.
Unfortunately, this is somewhat out of our control, but we're doing everything we can to push for a quick resolution between Qualtrics and TalkTalk. Some participants have been able to remove the block for themselves by contacting TalkTalk's support team, so you may wish to do this to expedite the process.
Otherwise, if you have a different ISP, let us know and we will investigate further.
Best,
Prolific
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Prolific Support
support@prolific.ac
{#HS:801814006-103796#}
On Thu, Mar 14, 2019 at 2:29 PM UTC, Tina Webster <
tlw19@protonmail.com> wrote:
Thanks all.