I had the customer service chat of all chats yesterday....
I moved into a new house in December and so far not had one bill through properly. I got a water meter put in and so yesterday wanted to get an idea of what my bill (in 6 months time) might be.
Speaking with somone on the online chat, I was told that the price per cubic metre for water was £154, and waste £94. I explained to the person that meant I had used £1848 worth of water in 2 months. They seemed to be fine with that and asked me to set up a direct debit to help to start clearing it.
I knew it was wrong so called to confirm and as I knew it was £1.54 and £0.94. So worked out around £30 for two months.
Nice to know their customer service people have no idea.
I moved into a new house in December and so far not had one bill through properly. I got a water meter put in and so yesterday wanted to get an idea of what my bill (in 6 months time) might be.
Speaking with somone on the online chat, I was told that the price per cubic metre for water was £154, and waste £94. I explained to the person that meant I had used £1848 worth of water in 2 months. They seemed to be fine with that and asked me to set up a direct debit to help to start clearing it.
I knew it was wrong so called to confirm and as I knew it was £1.54 and £0.94. So worked out around £30 for two months.
Nice to know their customer service people have no idea.