mabozza said:
Just decided to carry on and went £1 spins got bonus on my last spin and got £36 then decided to play Twin Spin instead, got 2 big wins, so now it says I have £24.10 real money and £93 bonus.. am I best trying to wager that until its withdrawable max lines min stake or just keep going at £1,25 spins until I reach £24.10?
I'm the bringer of bad news here I'm afraid and was tempted not to mention it because it's a bit of a bummer in the circumstances because you could have withdrawn that £93
BUT, just in case it happens again in future you'll know what to do and not lose out next time.
As Jon said, once you bust out on wagering then you should have gone to Live Chat - BGO wagering requirements don't always drop off your account - this is a known issue with their website which Live Chat are aware of (aka a bug) - this means even after you bust out they sometimes stay on your account (and can do forever, in fact, there is a good chance your wagering requirement from this offer is also STILL on your account, meaning you'll want to get Live Chat to remove that before you try any future offers).
Last night the exact same thing happened to me as you - I bust out, but as I'd messed up during wagering anyhow (I didn't notice it was x2 coins on the spins so I accidentally started wagering into my original deposit before I realised), I decided 'screw it' and kept going using my
original deposit funds. Got the feature and a nice win and it went back to £25 cash and around £25 Bonus funds. When I checked my Wallet I found that I had not one, but two wagering requirements still active as it still had the wagering from the original 5 free spins there too.
However, as I say, I'd bust out and was using my original deposit for spins when I won the feature money, so I went to Live Chat and they removed the wagering requirements because they weren't meant to be there in the first place, the bonus amount then switched to 'real' money and I was able to withdraw the full amount without issue.
TL;DR BGO's website bugs all the darn time and wagering requirements don't drop off when they should after busting out so you'll need to ask Live Chat to remove them.