Transcribe Work speech recording Neevo

[fee123]

I've got jobs dating back to July that haven't been paid yet.

I think they're a bit of a shambles tbh, some people get paid, other people have to wait for months etc what sort of way is that to run a company really?! Maybe they are hoping people will eventually forget they are owned any money and just give up

 

[EdibleDormouse]

I'm pretty certain I have an outstanding balance of around $60 to be paid to me. However, I since I have no plans to work for them again at any point AND it's dating back to the beginning of the year for one job, I think I won't see it.

IMO, they're on the point of folding. There are other platforms doing the same kind of thing in a far more organised fashion now.

 

[rich110991]

I'm pretty certain I have an outstanding balance of around $60 to be paid to me. However, I since I have no plans to work for them again at any point AND it's dating back to the beginning of the year for one job, I think I won't see it.

IMO, they're on the point of folding. There are other platforms doing the same kind of thing in a far more organised fashion now.

Which platforms are these please? Haha

 

[EdibleDormouse]

Which platforms are these please? Haha

Appen mostly, Rich (where I also don't/won't work!). They seem to have taken a lot of the grunt work on from places like Neevo and Clickworker in the past year. I think it's an early sign of the impact AI is going to have on microtasking.

 

[Karonher]

I am waiting for payment as well and have done my last job for them. I pass the test, do a few, then get an email to go back and do more. Then they say it did not meet standards. Then they apologise and pay. They are not worth the time.

 

[Mr Norman]

The answer I got from support re. outstanding payments:
We are currently working on solving some technical problems related to payment processing. Unfortunately, we were unable to send all payments within the estimated timeframe. We hope to solve the problem as soon as possible. We will send your payment once everything is resolved.

Doesn't really explain why I have payments owed that date back to June and other people have been paid for work done in the last couple of months.

 

[EdibleDormouse]

The answer I got from support re. outstanding payments:
We are currently working on solving some technical problems related to payment processing. Unfortunately, we were unable to send all payments within the estimated timeframe. We hope to solve the problem as soon as possible. We will send your payment once everything is resolved.

Doesn't really explain why I have payments owed that date back to June and other people have been paid for work done in the last couple of months.

This underlines my suspicions. I've checked and I definitely have payments dating back to March. Not a lot, less than $40 now I check, but I don't envisage ever seeing that.

I'm sorry to say I just delete Neevo emails now. I don't even bother to look at the job.

 

[Sherliarty]

I suspect I was not paid for the last lot of work I did but they are so random with payment that I have never been able to keep track of what is owed which I suspect is what they rely on.

 

[EdibleDormouse]

I suspect I was not paid for the last lot of work I did but they are so random with payment that I have never been able to keep track of what is owed which I suspect is what they rely on.

That is EXACTLY what they rely on. I wish I'd kept a screenshot of the chat I had with someone there in 2020 where they more or less said this, and that under their "new payment model" (this was still in the halcyon days where you'd do a Neevo job, and not only would the pay would show on your dashboard, you could expect it within 28 days) not only would workers be penalised for work that didn't 'meet standards', the workers would not know what those ever-shifting standards were, how many of their tasks had been declined, or whether a job was open or closed or whether they had been dropped from it due to not meeting seemingly arbitrary quality standards. So arbitrary, in fact, it was possible to find yourself canned due to quality issues one day, and back on the job the next as they had accidentally left themselves with no workers.

Naively, I expected them to at least play fair with a) continuing to list the payment outstanding, and b) actually pay.

A real shame. Back in 2019/2020, they were good for a significant chunk of change, paying fairly and reasonably quickly.

 

[Arika]

Neevo is going to be its own downfall.

 

[Sherliarty]

That is EXACTLY what they rely on. I wish I'd kept a screenshot of the chat I had with someone there in 2020 where they more or less said this, and that under their "new payment model" (this was still in the halcyon days where you'd do a Neevo job, and not only would the pay would show on your dashboard, you could expect it within 28 days) not only would workers be penalised for work that didn't 'meet standards', the workers would not know what those ever-shifting standards were, how many of their tasks had been declined, or whether a job was open or closed or whether they had been dropped from it due to not meeting seemingly arbitrary quality standards. So arbitrary, in fact, it was possible to find yourself canned due to quality issues one day, and back on the job the next as they had accidentally left themselves with no workers.

Naively, I expected them to at least play fair with a) continuing to list the payment outstanding, and b) actually pay.

A real shame. Back in 2019/2020, they were good for a significant chunk of change, paying fairly and reasonably quickly.

I think this seems to be the blueprint of many of these companies, start off with lots of work, paying on time etc and then a few years down the line things seem to falter, payments go awry followed by the volume of work. I guess it's the nature of this work? It's frustrating.

 

[EdibleDormouse]

I think this seems to be the blueprint of many of these companies, start off with lots of work, paying on time etc and then a few years down the line things seem to falter, payments go awry followed by the volume of work. I guess it's the nature of this work? It's frustrating.

I think it also happens as the founders make a success of the site, sell it on and take the profits, and the new owners either can't manage the running or can't make it pay any longer (sounding familiar...).

It's a shame.

 

[Mr Norman]

A few years back they were planning a dedicated site where workers could view information about different tasks, dedicated chat rooms for people to discuss issues related to jobs, a social area etc. Clearly the business had plans to expand to the level of sites like Appen, but it never happened. There was a 12 month period where there were virtually no jobs at all - the work has picked up a bit this year, but that is all.

I was told they hope to have the payment issues resolved in the next two weeks, but likely that was just a way to stall any further questions for a fortnight.

 

[EdibleDormouse]

A few years back they were planning a dedicated site where workers could view information about different tasks, dedicated chat rooms for people to discuss issues related to jobs, a social area etc. Clearly the business had plans to expand to the level of sites like Appen, but it never happened. There was a 12 month period where there were virtually no jobs at all - the work has picked up a bit this year, but that is all.

I was told they hope to have the payment issues resolved in the next two weeks, but likely that was just a way to stall any further questions for a fortnight.

I remember getting quite excited about that and thinking that they might end up being my main side-gig. No doubt a combination of the pandemic and AI has walloped them no end.

 

[Mr Norman]

Ironically I started doing Neevo during the pandemic and I did loads of transcription work where people spent a lot of time talking about the pandemic. (The transcription just seemed to be random phone calls, but naturally that was a much discussed topic in that time). That transcription job was my biggest earner and ran for weeks - but they also had a range of other task types back then as well.

I guess the people that were using them to do these jobs were the ones that ran out of money in the pandemic and stopped giving them work.

 

[Mr Norman]

Still not been paid. Fed up with nonsense from support about 'payment issues', so I sent a direct message to the CEO. I hope she can do something!

 

[Mr Norman]

Been paid all my outstanding amounts. Amazing what complaining to the big boss can achieve.

 

[fee123]

Been paid all my outstanding amounts. Amazing what complaining to the big boss can achieve.

Excellent, would you happen to have that email address so I can try as well please?

 

[Yuffie]

I've just had a look at my neevo account and there's one MOS job I haven't been paid for yet - completed in June

What annoyed me more is something else though - I submitted 438 tasks for something else and then got the 'work didn't meet quality standards' message. Got paid for only 122! Grrrrr, what a waste of time!

 

[Mr Norman]

Excellent, would you happen to have that email address so I can try as well please?

Can't really share information like that on here.

Edit - wow I actually just got a direct reply from the CEO.

I will bring up the fact that there are many other people in the same position as me and ask if she can address the matter for all of you guys.