All the details you need to apply are here
http://www.sensee.co.uk/Home-Agent/vacancies.aspx
Ideal for people who don't want to do work on the phone for whatever reason
The role is essential to communicate in a helpful, engaging but efficient manner with customers via Live Web Chat or by email. The aim is to provide high level of customer service with a strong focus on first contact resolution.
Enquires are extremely varied but can include general customer account queries, requests for product information, responding to complaints or technical web related queries.
Identifying the root cause of queries, strong written communication skills, confidence in decision making and appropriately utilising inter-departmental support to ensure effective resolution of the customers query, are all key requirements for this role.
You will be handling these enquiries live-chat and email from your home-office on a part-time basis (min 20 hours per week / max 30 hours per week) for our latest client, a well know UK retailer. You will be dedicated to this client only.
Your role will be to liaise with customers and respond to their technical and non-technical queries in a professional and courteous manner by Live Chat or email.
As a HomeAgent you will play an absolutely vital part in helping us provide excellence and peace of mind to our client’s customers, whilst being part of a strong HomeAgents team and working to individual and team targets.