We've had ongoing issues with Virgin Media for a while. It's not a MAJOR thing we just lose the internet everynow and again while the router reboots itself endlessly for while ( can be up to an hour ). It's not an 'us' thing as others in the street go off at the same time we do which obviously means that it's an exchange issue.Virgin Media went down for a couple of hours.
It was impossible to get through to a human on the phone. Eventually had to lie to the computer system. It then hung up on me. The NEXT time I called I went through to a human!
While on the phone to them it miraculously fixed itself.
It had nothing to do with the previous 5 calls where it went through its automated testing system that told me the router was unplugged (it wasn't).
The human then told me that there has been no problem with our broadband. I said, "When did the box last connect?" 'It has always been connected' "No it hasn't".
But seeing as it was working, it wasn't worth fighting through this conversation.
What a pain though!
The thing is you look at other providers and their fibre speeds are pitiful. I'm on 250mb speed here and the likes of sky / BT offer me naff all compared to that!