Shepper

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Shepper

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#81
i haven't received an invoice template as of yet .when would this be sent out ?

also when is the cut of dates? and how do i tally up all the task payments i have done, so that the invoice information is correct ?
Hi Cas, we send these out towards the end of each month so you should receive it late next week or early the week after. Each month's invoice should include all jobs for that calendar month. Shepherds usually keep a tally of all jobs completed but if you're unsure of anything you can contact our operations team who will be able to check what reports we've received from you.
 

Cas

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#82
Hi Cas, we send these out towards the end of each month so you should receive it late next week or early the week after. Each month's invoice should include all jobs for that calendar month. Shepherds usually keep a tally of all jobs completed but if you're unsure of anything you can contact our operations team who will be able to check what reports we've received from you.
Thank you very helpful
 

lyns86

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#83
@Shepper I cant seem to log into the Shepper app for android, saying invalid? I have a task for tomorrow, but cant do it if i can't get onto the app?
My shepper jobs app always says an error on my location too, im not quite sure what the app is actually for as i can't do anything on it? Is there something im missing with that one?
 

lyns86

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#84
I have two apps on android, The main app that usually displays "All Clear" when opened and another app where I can create a Job. One is called "Shepper" the other is "shepper Jobs".
Probably best to email support for help, My communications with them so far have been very good.
I can't seem to log in to the Shepper app, so not can't really do the task tomorrow unless it gets sorted.
 

Cas

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#85
I can't seem to log in to the Shepper app, so not can't really do the task tomorrow unless it gets sorted.
have you checked your emails for a login ? they sent one yesterday update the app and log in with the password they sent
 

Shepper

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#86
I can't seem to log in to the Shepper app, so not can't really do the task tomorrow unless it gets sorted.
Hi Lyns, have you emailed us about this? If you drop an email to operations@shepper.com one of our operations team will be able to help you with this.
 

tykesi

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#87
Completed my second Shepper task yesterday. Really not a fan of having to use three different things (2x app and an email) to complete a task.

That being said the tasks are straightforward enough, well paid and so far the support when needed has been second to none, something sadly lacking with a lot of apps.
 

lyns86

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#88
Hi Lyns, have you emailed us about this? If you drop an email to operations@shepper.com one of our operations team will be able to help you with this.
Thanks, yes i have emailed and got it sorted. I had to delete the app and download it again and it worked. Thanks
 

mabozza

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#89
Completed my second Shepper task yesterday. Really not a fan of having to use three different things (2x app and an email) to complete a task.

That being said the tasks are straightforward enough, well paid and so far the support when needed has been second to none, something sadly lacking with a lot of apps.
Nice one... i had to give up on it as the app serves no purpose (can only get jobs by emailing support to ask if there are any... which there isnt in Scotland) they really need to streamline the operation... do agree their support is good
 

JenC10

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#90
I’m up in North of Scotland so shepper jobs app no use to me but I got a text today from them to do the same job I did last week but at a different store. Price of task has gone up which was great. The Shepper app has been updated so the report was easier to send through as you could see that it had actually sent. Shepper team were very responsive to texts and I emailed back confirmation to the guy that job was done and he emailed back very quickly to say all received and report was great.
 

Dazza_Dazza

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#91
Are many people getting regular work from shepper? I've had nothing since the two mystery shop tasks.
 

Widget

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#92
I've just signed up to this today, I've done the i.d, been approved, got an email with linky to one app (Android) ... and that's it...
Will the second app and these test tasks be along separately I take it?
 

tykesi

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#93
Are many people getting regular work from shepper? I've had nothing since the two mystery shop tasks.
Nothing regular, no. I have done two lots of tasks and was offered a third but couldn’t complete at the time the client wanted so had to refuse. I’m ok with them being few and far between due to being paid quite well.
 

Cas

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#94
has anyone had their invoice yet ?
 

lyns86

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#96
Anyone else have trouble with the app? I tried uploading photos but it kept shotting me off the app and closing it down, with it being my 3rd attempt at doing the task ive given up. I sent a report off when it kept closing it off but had no response from it
 

Jon

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#97
Anyone else have trouble with the app? I tried uploading photos but it kept shotting me off the app and closing it down, with it being my 3rd attempt at doing the task ive given up. I sent a report off when it kept closing it off but had no response from it
@Shepper - You able to help at all?
 

Shepper

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#98
Anyone else have trouble with the app? I tried uploading photos but it kept shotting me off the app and closing it down, with it being my 3rd attempt at doing the task ive given up. I sent a report off when it kept closing it off but had no response from it

Hi Lyns, sorry to hear you're having problems! Could you please email operations@shepper.com with the following details:
- Phone model
- Phone software version
- Job ID of the task you are having trouble sending
- Screenshot of the issue where possible.
 

lyns86

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#99
Hi Lyns, sorry to hear you're having problems! Could you please email operations@shepper.com with the following details:
- Phone model
- Phone software version
- Job ID of the task you are having trouble sending
- Screenshot of the issue where possible.
I changed mobiles as mine broke, so got a new task number as the app doesn't seem to save details changing mobiles. I now have my phone fixed and nothing on the app again, will try find the job ID but this Monday it was meant to be done, the previous one i sent but you never received and then i changed mobile and i couldn't re send it as it wasn't on the app no more.
Couldn't screenshot as the 'the app closed' message went off the screen when i tried to. I did send a report though as that was one of the options with the fault message.
 

tykesi

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I got the request for my invoice yesterday. Looks easy to fill in but all the info I need is at work so I’ll do it Monday when I’m back.
 

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